SITXCOM005 Assessment Answers - Manage Conflict

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Review our free assignment sample for "SITXCOM005 - Manage conflict" below – 

Ques 1: Discuss what is meant by the term Conflict.

Ans: Conflict is a situation where a disagreement or conflict of interest exists between two or more individuals, groups or entities. It can arise from differences in ideas, values, goals, or needs and can occur in various contexts such as personal relationships, the workplace, politics, or international affairs.

Ques 2: Can you provide an example of a conflict resolved through effective communication?

Ans: A conflict arose between a colleague and me regarding resource allocation. Through open dialogue, we clarified our needs, explored options, and reached an agreement that satisfied both parties. Our improved communication fostered a more productive and harmonious work environment.

Ques 3: How can you use communication techniques to effectively manage conflict within your team and work well with other members?

Ans: Rostering is the apparent issue. Management must modify or approve rostering so that each employee is given the same rotating roster, including the occasional weekend, with no favoritism to any employee, unless certain disabilities or health complications (e.g. pregnancy, illness) needs to be considered.

Ques 4: How can management work with you to determine and implement a possible resolution to this conflict?

Ans: People would have no reason to conflict with each other and hence would have better relations, which would help in teamwork and improving overall efficiency.

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Ques 5: Explain the different types of communication skills that can be employed to ensure the effectiveness of handling conflict and conflict resolution

Ans: 

• Active listening.
• Empathize with the individual's situation while upholding organizational policy.
• Non-verbal communication and recognition of non-verbal cues.
• Appropriate language style
• Question and answer technique

Ques 6: What are the dangers of leaving this conflict unresolved?

Ans: Unresolved conflict can grow like mold. The longer it is left, the more effort is made to solve the problem. Leaders who know the value of handling conflict understand its benefits, such as generating ideas, building relationships and trust, and defining personal and professional expectations. However, leaders who are uncomfortable dealing with conflict increase their conflict risk costs, and increased risk costs also lead to business operating costs and the stress of maintaining high costs and dealing with performance issues. 

Ques 7: How could you overcome the communication barrier?

Ans: Active listening can help in resolving the problem of communication barriers. Active listening requires the person to wait until the speaker has finished, weigh up the response, and then reply.

Ques 8: How can management help employees improve communication with international customers?

Ans: Seminars and workshops on communication could be offered to the employees to better understand body language and how to interact with customers without offending them. Employing people who can speak additional languages can be helpful as well.

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